1. Order Cancellation: a. Customers can cancel their order within 24 hours of placing it by contacting our customer service team. b. Cancellations made after 24 hours may not be accepted, as the order might have already been processed or shipped.
2. Refund Eligibility: a. If the cancellation is made within 24 hours, customers will be eligible for a full refund. b. Cancellations made after 24 hours may incur a cancellation fee or partial refund, depending on the stage of processing or shipment.
3. Refund Process: a. To cancel an order and request a refund, customers must contact our customer service team via phone or email. b. Refunds will be processed using the original payment method within 3 business days upon approval of the cancellation.